When will my meals be delivered? Delivery dates depend on the area. Because of changes with FedEx Ground & Home routes the Saturday delivery is usually unavailable. Most people can expect to get their shipments between Tuesday:Thursday. The meals are packed in refrigerator packaging - so no need to rush home, they should be fine until you get there. :)
How long are my meals good for? We recommend eating the meals within 10 days of delivery. If you aren’t able to eat them in that time, the meals will hold upwards of a month in the freezer. Please allow frozen meals about 1 day in the refrigerator before microwaving to eat – frozen meals won’t reheat evenly.
When do I pick my meals? We ask that you have your meal selections input by no later than Sunday at 4:00pm.
Can I cancel an order? Once an order is submitted – we are not able to cancel or refund that order. Because we are a scratch kitchen, the meals are prepared as the orders are placed. This is why it is very important to make sure any subscription changes are done before Thursday at noon.
Am I guaranteed my meals? You are absolutely guaranteed to get the number of meals you ordered! There are some very rare instances, when we are unable to fulfill certain requests. Vendor availability can limit things sometimes, if you ever receive a meal you didn’t order, or are shorted a meal you requested – please contact us so we can work with you to come up with a solution.
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